Legal & policies
Refund Policy
Eligibility review for incorrect, missing, damaged or otherwise qualified orders.
Questions about this policy?
Our team is happy to clarify anything before or after you order.
Contact supportLimited Returns
Research compounds may have limited return eligibility because of handling requirements and product-integrity controls.
Incorrect, Missing or Damaged Orders
Refunds or replacements may be reviewed when an order arrives incorrect, incomplete or damaged.
How to Contact Us
Contact [email protected] promptly after delivery so the order can be reviewed.
Required Information
The order number, item details, package photographs and shipping-label photographs may be required for review.
Eligibility Review
Final refund, replacement or store-credit eligibility is subject to this policy and a review of the order circumstances.