Shipping Policy
Processing, delivery, tracking, package handling and support information.
Our team is happy to clarify anything before or after you order.
Contact supportProcessing Time
Processing begins after payment is confirmed and any required order review is complete.
Shipping Methods
Available methods and live rates are shown at checkout, based on your delivery address.
Tracking Updates
Where tracking is provided, shipment updates are sent to the email address used at checkout. You can also check status on the Track Your Order page.
Incorrect Addresses
Customers are responsible for entering a complete and accurate delivery address. Contact support immediately if an address needs correction.
Package Handling
Orders are prepared using secure, discreet packaging appropriate to the products ordered.
Lost or Damaged Packages
Contact [email protected] with the order number, tracking details and photographs where applicable so the shipment can be reviewed.